It couldn't be easier: simply mix the recommended daily amount into your pet's regular food, plain yoghurt, or raw mince. The powders blend well with wet food; if you feed dry kibble only, moisten it slightly or mix the powder into a spoonful of yoghurt so it sticks rather than settling at the bottom of the bowl.

Consistency matters more than quantity, a small daily amount works better than occasional large ones.

Yes. Our supplements are 100% natural and safe for pets of all ages when fed according to the guide. Puppies follow the weight-based dog guide, and whelping bitches can receive 3–4 teaspoons daily to support the extra nutritional demands of pregnancy and nursing. As with any change to a young or pregnant pet's diet, we recommend a quick check-in with your vet first.

It means we hold your pet's supplements to the same standard as your own. PetGENX products are made from ingredients of a quality fit for human consumption and are packed by a leading pharmaceutical company holding ISO 9001:2015, ISO 14644-1:2015, ISO Class 8, and SAHPRA certifications,  the most stringent quality controls in the industry. Many pet products are made to far lower "feed-grade" standards; ours never are.

Proudly in South Africa. Our supplements are formulated with expert animal nutritionists and packed in a SAHPRA-certified pharmaceutical facility. PetGENX is based in Durban, KwaZulu-Natal, supporting local while delivering world-class quality.

In most cases natural supplements complement conventional care well, but every pet and every medication is different. If your pet is on any medication or has a diagnosed health condition, particularly a thyroid condition, in the case of our iodine-rich Kelp powder, please consult your veterinarian before starting a supplement. Your vet is always your best partner in your pet's health, and we design our products to work alongside veterinary care, never replace it.

Yes, we deliver nationwide across South Africa via trusted couriers.

Absolutely. We partner with veterinary clinics, pet stores, and registered breeders across South Africa, offering wholesale access to our full range with retail-ready packaging. Visit our Wholesale & Partnerships page or email info@petgenx.com to request a trade price list.

Start small: mix a pinch into a strongly flavoured food like wet food, mince, or plain yoghurt, then build up to the full dose over a week. The powders have a mild, earthy taste that most pets don't notice once mixed. Bone broth (unsalted) is another great carrier for reluctant eaters.

We want you and your pet to be completely happy. If a product arrives damaged or incorrect, contact us within 7 days and we'll replace it or refund you. For hygiene and safety reasons, opened supplements and wipes cannot be returned unless faulty. Consumer Protection Act rights are not affected.

Natural nutrition works gradually and cumulatively. Most pet parents notice changes, a shinier coat, fresher breath, less scratching, better energy, within 4–8 weeks of consistent daily use. For joint and mobility support in older pets, allow up to 12 weeks for the full effect.

Store all powders in a cool, dry place and seal the tub tightly after each use to protect the nutrients. Keep the wipes pack sealed to retain moisture. As with all supplements, keep out of reach of children, and enthusiastic pets!